Frequently Asked Questions
Everything you need to know about your MiHIGH experience
How long does shipping take within the USA?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund, provided the item is in its original condition.
Do your products come with a warranty?
Yes, all MiHIGH products are backed by a 12-month limited warranty that covers any manufacturing defects or technical issues.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.
How do I clean and maintain my MiHIGH equipment?
Maintenance is simple. We recommend using a non-toxic disinfectant wipe or a damp cloth with mild soap to wipe down the surface after each use. Ensure the unit is completely dry before folding it away.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. Please contact our support team within 1 hour of purchase if you need to make changes or cancel your order.